At Wilpac, we value customer satisfaction and believe in providing exceptional service. From installation and training to maintenance and technical support, our experienced team is dedicated to helping you get the most out of your packaging machines.
Fast at work
Quality in Manufacturing, We have obtained ISO International Quality Certificates, CE Safety Certification, SGS, and TUV Rheinland Certificate
The accuracy of the performance, as we were able to show our customers the performance of our machines
Real warranty, The real warranty is what wilpac distinguished itself from other companies
Precision in delivery
Warranty
Our packing machine is 12 months under warranty. Most of components are free-replacement warranty(PLC, Servo controller, Servo motor, Touch screen, cylinder). But the client needs to pay the DHL fee. Artificial and thunder strike damage is beyond the scope of the warranty. Spare parts are not in the warranty time.
After sale service
Oversea service for our engineer is available. Clients need to afford the visa, tickets, accommodation, hotel and 150 USD per day. The problem components are free during the warranty time.
Technical support
We will be a consultant for clients about the technical problem before order, provide drawing specification, design customized project, analyze and solve technical problem.
Operation training
We are pleased to receive client's technician to our factory and learn the operation course, take photo or video.
We sincerely to cooperate with you!
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ADDRESS: No. 39 West Changbao Road, Ronggui Town, Shunde District, Foshan City, Guangdong Province, P.R.C
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